Most people arrive here after trying something else first. That's fine, but stop using the drive now. Every extra minute a failing disk spends powered on is a minute it can get worse.
What we actually do
Consumer recovery software asks the drive politely for files, and gives up when the drive says no. Our equipment doesn't ask. It images the disk sector by sector at a level below the filesystem, retries bad regions on its own terms, and builds a copy we can then work on without touching the original again.
That matters for two reasons. It's the most thorough recovery available short of a cleanroom, and it means we never do the risky work on your only copy.
What we recover from
- Mechanical hard drives that click, grind, or spin up and stop
- SSDs and NVMe drives that stopped being detected
- Drives from laptops, desktops, external enclosures and NAS units
- Accidental formats, deleted partitions and corrupted filesystems
- Memory cards and USB sticks
Where we'll tell you to stop
Physically opening a drive to swap heads or platters needs a cleanroom, and that's specialist territory with a specialist price. If your drive needs it, we'll say so and tell you who does that work rather than have a go and make it worse. Being straight about the limit is part of the job.
Simple, all-inclusive pricing
Data recovery pricing in this industry is notorious for starting low and climbing once someone has your drive. We don't do that. It's $400 per drive, flat: no hidden fees, no escalating costs, no "we've found a complication" phone call.
You only pay if we successfully recover your files. If the data isn't recoverable there's no recovery fee. We'd rather tell you that honestly than bill you for a failed attempt.
The only additional charge is a replacement drive to put your recovered data onto, if you need one, and you're welcome to supply your own.
If the fastest route turns out to be simpler than a recovery, we'll say so, sometimes a drive that won't boot is a cloning job at $120, not a recovery at all.
Pick-up and drop-off across Edmonton
Losing your data is stressful enough without a logistics problem on top. For a $50 flat fee we'll collect your device from anywhere in the Edmonton area and deliver it back once the recovery is finished, or drop it off at our Anthony Crescent location by appointment, whichever is easier.
How it goes
Bring it in
Drop-off by appointment, or courier it. Don't power the drive up again in the meantime.
We assess it
What's failed, what's realistically recoverable, and what it will cost, in writing, before we proceed.
Sector-by-sector image
We build a full low-level copy, then do all the recovery work against that, never the original.
You get your data
Returned on a drive you can read, with a plain-English account of what came back and what didn't.
Turn it off and leave it off.
A drive that's clicking or repeatedly failing to mount is degrading while it runs. Repeated boot attempts and consumer "repair" tools are the two things most likely to turn a recoverable disk into an unrecoverable one.
Data recovery, answered plainly.
What if you can't recover my files?
Then you don't pay. If we can't recover the data there's no recovery fee. You get an honest assessment up front rather than a bill for a failed attempt, and no, nobody honest will guarantee an outcome before looking at the drive.
What does data recovery cost?
A flat $400 per drive. No hidden fees, no escalating costs, and you only pay if we successfully recover your files. The only extra is a replacement drive to put the data on, if you need one: you're welcome to supply your own.
Should I try recovery software myself first?
If the drive is physically healthy and you just deleted something, that can work. If it's clicking, not detected, or failing to mount, running software against it keeps it powered up and writing, which is how recoverable drives become unrecoverable ones.
Is my data private?
Yes. We handle files and privacy with care as a matter of course, and we're happy to talk through specifics if you work under a confidentiality obligation.
Do I have to bring the drive in myself?
No. For a $50 flat fee we'll pick up your device anywhere in the Edmonton area and bring it back when the recovery is done. Drop-off at Anthony Crescent is by appointment: see service areas.
READ THIS FIRST
The first ten minutes decide the rest of it
If the drive holds the only copy of something, what you do in the next few minutes matters more than anything that happens afterwards. Three rules, and they are all about not doing things.
1. Power it off and leave it off. A drive that is failing mechanically gets worse every minute it spins. Each attempt to browse the files is another pass of the heads over a surface that is already damaged.
2. Do not let Windows format it. When a drive appears and Windows offers to format it, that prompt means the file system is damaged — not that your data is gone. Formatting is one of the few things that genuinely destroys it.
3. Do not run repair tools. Recovery software sold online can work on a simple deletion. On a drive with a physical fault it keeps the platters spinning while it scans, which is exactly what you are trying to avoid. The tools cannot tell the difference. We can.
Call (587) 418-3248 and describe the noise it makes. That one detail usually tells us which of the two problems you have before anyone touches anything.
WHICH PROBLEM YOU HAVE
Logical or physical — and why it changes everything
Almost every data loss falls into one of two categories, and they need completely different work.
Logical means the hardware is healthy and the map to your files is damaged. A bad delete, a corrupted partition table, a failed format, a drive that suddenly says it needs initialising. The data is usually all still physically present — nothing overwrote it, the index just stopped pointing at it. This is the majority of what comes through the door, and it is the most recoverable.
Physical means the drive itself is dying. Clicking, buzzing, grinding, spinning up and stopping, or not being detected at all. Here the work is to get a complete sector-by-sector image off the drive before it deteriorates further, using hardware built to read failing media slowly and without stressing it.
You can usually tell them apart by ear, which is why we ask. A silent drive that mounts but shows an empty folder is almost always logical. A clicking one is not, and it is the one where waiting costs you files.
There is a third case, and we will tell you honestly if you are in it: a drive needing its heads or platters swapped inside a cleanroom. That is specialist work at a specialist price and we refer it rather than attempt it.
ON THE PRICE
Why we publish $400 when nobody else publishes anything
Look at the other data recovery pages in this city and you will notice something: most of them do not carry a price at all. Some advertise a low evaluation fee, which is not the same thing.
That is not an accident. Recovery quotes have a habit of arriving after somebody has your drive, at which point your negotiating position is a drive in someone else's building. The industry standard is a range, an assessment, and a number at the end.
Ours is $400, flat, per drive, and nothing at all if we cannot recover your files. Not a starting price. Not an evaluation fee that gets applied to something larger. One number, agreed before we begin, that does not move.
You will find cheaper advertised. Ask two questions before you commit to it: whether that figure covers physical recovery or only logical, and what happens if they fail. A cheap number that only applies to the easy half of the job is not cheaper — it is a quote for a different job than the one you have.
THE CHEAPER VERSION
The recovery that never has to happen
Everything on this page is the expensive path. The cheap one is a backup that somebody has actually restored from — which is a different thing from a copy nobody has ever tested.
That distinction is not pedantry. It is the exact question a cyber insurance application asks, and the one most businesses answer wrongly: not do you have backups, but when did you last restore from one, and can you give the date. If you have never done it, you do not yet know whether you have a backup or a folder that looks like one.
For a home machine, setting that up properly is usually under an hour of remote work at $85/hr. For a business it is part of managed IT from $140 per user per month, where the restore gets tested and dated rather than assumed.
We would genuinely rather sell you the cheap thing first. The $400 conversation is the one nobody enjoys having.
Related services
ALL SERVICESSSD Upgrade & Cloning
Sometimes the answer is a clone, not a recovery. Files, programs and settings intact.
$120Computer & Laptop Repair
If the drive is fine and the machine isn't, this is the diagnostic that finds out which.
$50/hrDigitizing & Restoration
Tape, film, slides and photographs. The other kind of data you can't replace.
Ask usA DATA RECOVERY CUSTOMER
“I recently had an issue with my computer’s hard drive and Rightek IT Services in Edmonton was a big help. They figured out what was wrong pretty quickly and managed to get all my data back, which was a huge relief. The staff was nice and explained everything in a way that I could understand, which I appreciated. They also let me know about the cost upfront, so there were no surprises.”
LAURA MATHIEU · GOOGLE REVIEW · 3 YEARS AGO
Tell us what the drive is doing.
Describe the noise, the error, or what happened just before. The evaluation is free, the rate is $400 flat, and if we can't recover it you don't pay.