We're based on Anthony Crescent in south-west Edmonton. Sherwood Park is on the far east side, past the city and into Strathcona County. That's a real drive, and pretending otherwise would just mean you paying for it.
The honest advice
For one computer with a software problem, don't book an on-site visit. Remote support at $85 an hour solves the majority of those, costs less than the on-site rate, and involves nobody sitting on the Henday.
When on-site to Sherwood Park does make sense
It's the right call when the problem genuinely can't be solved any other way:
- The network is the problem: dead Wi-Fi spots, drops, machines that can't see each other. That only exists in the building.
- There's a server involved, and it isn't going anywhere.
- Several machines need attention at once, so one visit beats several trips.
- You're a business in the Baseline Road commercial strip, or one of the county's industrial areas where equipment is fixed in place.
- Confidentiality means nothing leaves the premises. We already work with medical and legal offices on exactly that basis.
In those cases it's $130 an hour, and you'll have a free quote covering the whole visit before we schedule anything.
Failed drive? We'll come and get it
You don't need to drive a dead computer across Edmonton. For a $50 flat fee we collect the device from anywhere in the Edmonton area, Sherwood Park included, and bring it back when the work is finished.
Data recovery is $400 flat per drive, with no fee if we can't recover your files. Between the pick-up and the flat rate, a failed drive in Sherwood Park costs you exactly one phone call.
Businesses in Strathcona County
The county has a lot of small and mid-sized operations that grew past the point where someone's nephew maintains the computers, but haven't grown to the point of hiring IT. That's the gap managed IT fills: monitoring, security, backups and support for a predictable monthly figure from $100 per user.
The distance argument disappears entirely with managed IT, because most of the work is monitoring and remote maintenance rather than someone driving out after something has already broken.
Start here
Run the free troubleshooter to narrow down what's actually wrong, or call and describe it. We'll tell you honestly which option is cheapest for your situation, and from Sherwood Park that's frequently not the on-site visit.
What people here ask first.
Do you charge extra to come to Sherwood Park?
You'll get a free quote covering the full visit before we schedule it, so you know the total up front. Often we'll suggest remote support instead. It costs less and there's no drive involved.
Can you fix it without me driving into Edmonton?
Yes. Remote support at $85/hr handles most software problems, and for anything physical we'll pick the device up for a $50 flat fee and bring it back when it's done.
Do you cover the rest of Strathcona County?
Get in touch with your location and we'll tell you straight away whether an on-site visit is practical, or whether remote and pick-up are the better route.
Is managed IT worth it out here?
Often more so than in the city, precisely because distance makes emergency call-outs expensive. Managed IT is mostly monitoring and remote maintenance, from $100 per user per month, so the drive stops being part of the equation.
We cover the whole Edmonton region.
Same rates in all of them. Remote support works well outside this list too, if you're further out, get in touch anyway.
EVERY SERVICE, SAME PRICES
What we do for Sherwood Park
Published rates, the same whether you are round the corner or the far side of the region.
Sherwood Park. Tell us what it's doing.
We'll tell you honestly which option is cheapest for your situation, and from out here that's frequently not the on-site visit. Quotes are free.