Calling when it breaks costs more than keeping it from breaking.
WITHOUT MANAGED IT
✕You find out something is wrong when a person can't work.
✕Every fix is billed hourly, so the bill is a surprise every time.
✕Backups exist in theory. Nobody has tested restoring one.
✕Updates get postponed until something forces the issue.
WITH MANAGED IT
We see the failing drive, the full disk, the failed backup: first.
One predictable figure per user, per month. You can budget it.
Backups run and get checked, so a restore is boring, not heroic.
Patching and security updates happen on a schedule, not a crisis.
WHAT EACH TIER INCLUDES
Two tiers. And what each one leaves out.
Every managed IT page in this city shows three tiers of ticks. Almost none of them show you the crosses. So here are ours, with the gaps marked, because the gaps are what matter on the day something actually breaks. There are two tiers rather than three. We used to sell a cheaper one without backup or threat detection, and we stopped, because it was the tier most likely to fail you on the day it counted. The price depends on how many people use a computer, whether there are servers, how many sites, and what compliance you carry, so it is quoted rather than listed. What is in each tier is not.
MOST BUSINESSES
Standard
Quoted
Where most businesses belong. The moment a file exists only on someone’s desk, this is the tier that matters.
- Monitoring, alerting and patching, accounts and MFA baseline
- Verified Azure backup, restores actually tested
- AI threat detection, not signature antivirus
- Email security and DMARC
- Monthly review
- On-site visits at $130/hr
CYBER INSURANCE CONTROLS
Meets about 6 of 8
Complete
Quoted
Servers, multiple sites, and anyone filling in an insurance renewal. Priced on scope because a tier chart would be a guess.
- Everything in Standard
- Unlimited on-site, no meter
- Support round the clock
- Written incident response plan
- Privileged access management
- Staff security training and phishing tests
- Servers, multi-site, virtualisation
- IT planning and budgeting
CYBER INSURANCE CONTROLS
Meets all 8
A cheaper quote will not get you through a cyber insurance application. Insurers now ask about eight controls, and the two they decline people over most often are threat detection on every machine and a backup someone has dated and restored from. Both are in Standard. Neither is in most of the cheap quotes you will be comparing us against, and nobody advertises that. We would rather say that here than after your renewal comes back.
Projects are quoted separately at every tier, migrations, new servers, office moves. Nobody in this industry includes those, and a page implying otherwise is hiding a line item you will meet later.
If you are paying for Complete and do not need it, we will tell you. If Standard is not enough for what you actually run, we will tell you that too, and we would rather have that conversation now than at your insurance renewal.
Four steps, and nothing signed until you've seen the number.
A conversation
Free. What you run, what keeps going wrong, how many people it affects.
We look at it
An audit of machines, network, backups and security, so the quote reflects reality.
A written price
Per user, per month, with what's in scope spelled out. No verbal estimates.
We take it over
Monitoring goes on, backups get verified, and the emergencies stop being your problem.
Small offices where nobody's job title is "IT".
If the person who fixes the printer is really your bookkeeper, that's the situation this solves. We cover Edmonton and the surrounding communities on site, and anywhere at all remotely.
Talk to us about your officeProfessional offices
Accounting, legal, dental, insurance, where confidentiality and uptime both matter and neither is negotiable.
Trades & field businesses
Laptops and phones in trucks, a server or NAS in the office, and nobody in the building to fix either.
Growing teams
Five people heading for fifteen. Per-user pricing means onboarding a new hire is a known cost, not a project.
Anyone who's been burned once
A drive died, the backup wasn't running, and you'd rather not find out that way twice. We also do the recovery. We'd rather not have to.
Common questions
What does "per user, per month" actually count?
A user is a person who uses a computer for their work, not a device. Someone with a laptop, a desktop and a phone is one user. What moves the number is how many people use a computer, whether there are servers, how many sites, and what compliance you carry. We confirm the figure for your setup in writing before anything is signed.
Is there a minimum number of users?
Get in touch and we'll tell you honestly. For very small teams, hourly remote support at $85/hr sometimes works out better than a monthly agreement, and we'd rather say so than sign you up to the wrong thing.
Do you replace our current IT provider or work alongside them?
Either. Plenty of businesses bring us in for the day-to-day and keep a specialist vendor for one line-of-business application. We'll document what we own and what we don't so nothing falls between the two.
What happens when something breaks anyway?
Remote support is unlimited on every tier, and we are usually in within minutes. Round-the-clock cover and unlimited on-site are part of Complete; on Standard an on-site visit is $130/hr, quoted before we set off. if it doesn't, we're in remotely in minutes. The point of the monthly figure is that this doesn't turn into a separate invoice every time.
Which areas do you cover on site?
Edmonton, Sherwood Park, St. Albert, Fort Saskatchewan, Leduc, Spruce Grove and Stony Plain. Remote coverage works anywhere, including well outside that list: see service areas.
What it costs to not have this.
The value of managed IT is easiest to see in the situations it prevents. All three of these are ordinary, not worst cases.
Scenario 01
A single day of downtime
A business suffers a system crash nobody saw coming. It takes a full day to get everyone working again, and for that day the company cannot operate or earn. For a business turning over an average of $5,000 a day, that one incident costs more than four months of managed IT. Proactive monitoring would very likely have flagged the failing component days earlier: drives and servers usually warn you before they die, if something is listening.
Scenario 02
A phishing email that lands
One convincing email, one person having a busy morning, and sensitive data is compromised. The immediate cost is bad enough. The lasting damage is customer trust, plus potential penalties for breaching data protection obligations. Proper email security, firewalls and secure gateways block the overwhelming majority of these before anyone in your office gets the chance to make a very human mistake.
Scenario 03
Growth outrunning the infrastructure
A company grows faster than its IT can keep up with. Systems slow under load, response times stretch, and customers notice before management does. The technology quietly becomes the ceiling on the business. Managed IT scales with you deliberately, so infrastructure stops being the bottleneck on your growth.
Who this actually suits
It isn't right for everyone, and we'd rather say so than sell it to a business that doesn't need it. It tends to make obvious sense when:
- Downtime costs you real money. If a day offline means lost revenue rather than a quiet day, prevention is worth more than repair.
- You handle sensitive data. Medical and legal offices, two sectors we already work with on-site, carry obligations that make ad-hoc IT genuinely risky.
- Nobody actually owns IT. If it's landed on an office manager or the owner, it's being done in the gaps and it's falling behind.
- You're already calling for help several times a year. At that frequency, hourly work is the expensive way to buy support.
And when it probably isn't worth it: a one or two person operation, a couple of laptops, no server, no compliance obligations and no shared systems. That's a remote support relationship, not a managed contract, and we'll tell you so.
The technology behind it
Secure cloud backup built on Microsoft Azure, so your data is held to enterprise standards rather than on a drive in a cupboard somebody remembers to swap occasionally. Backups are automated and verified. An untested backup is not a backup, it's an assumption.
For threat detection we use AI-driven monitoring that spots unusual patterns of behaviour rather than only recognizing known threats by signature. That matters because the attacks that actually get through are usually the ones nobody has seen before. Around that sits the unglamorous work that prevents most incidents in the first place: patching on a schedule, managed antivirus, firewall configuration, access control, and knowing which machines exist and what's running on them.
A BUSINESS CUSTOMER
“I have known Brad a long time, and he has helped with all IT problems I’ve had. He is always friendly and willing to jump in and help. Recently I had an issue with my very extensive company website/database, and Brad was able to solve a problem that my own IT person could not. I highly recommend Rightek IT Services, and will definitely be using their services for all my future needs.”
SUSAN B, LOCAL GUIDE · GOOGLE REVIEW · 2 YEARS AGO
BY PRACTICE TYPE
Some offices break in particular ways.
The arrangement is the same. What differs is which failure costs you the day.
Dental offices
Practice management software, imaging tied to the chair, and operatory machines that cannot leave the room.
READ MORE →
Law firms
Document management, client confidentiality, and calendars holding limitation dates that do not forgive an outage.
READ MORE →
Accounting firms
Ten weeks a year when the same problem costs you filings you cannot re-run.
READ MORE →
WHEN WE ARE THERE
Your hours, not ours
Managed clients are covered through 8 a.m. to 5 p.m., Monday to Friday. That is deliberate. An office that opens at eight needs somebody reachable at eight, and a support desk that starts later has already missed the part of the day when things go wrong.
The 11 a.m. to 8 p.m. seven-day hours you will see on our contact page are the shop counter, for walk-in and bench repair. Useful if you are dropping a laptop off on a Sunday. Not the same thing as business cover, and we would rather you knew that before signing than after.
Round-the-clock cover, including evenings and weekends, is part of Complete and is quoted on scope. Scheduled work that would interrupt your day gets done outside it on every tier, because running a server migration at two in the afternoon helps nobody.
WHEN IT CANNOT WAIT
After hours, at an emergency rate
Something that stops the business at nine on a Tuesday night does not wait until Wednesday morning. We will come out. It is charged at an emergency rate, and here is what that is before you need it rather than after.
| Business hours | After hours | Sun / stat | After hrs, client | Sun/stat, client | |
|---|---|---|---|---|---|
| Remote support | $85/hr | $128/hr | $170/hr | $110/hr | $145/hr |
| On-site | $130/hr | $195/hr | $260/hr | $165/hr | $220/hr |
The last two columns are the managed-client rates, roughly 15 per cent below the walk-in price. That is the normal arrangement across this industry and there is no reason you should pay the same as somebody we have never met.
After hours means after 5 p.m. on a weekday, or any time on a Saturday. Sunday and statutory holidays are the higher rate. One hour minimum, then half-hour increments. Diagnostics and remote triage to work out whether it is genuinely an emergency cost nothing.
We ask that after-hours calls are kept for actual emergencies: production stopped, most of the office affected, or no way around it. A printer that will not print on a Friday evening is a Monday morning job, and we would rather say that than bill you time and a half for it.
On Complete, none of this applies. Round-the-clock cover is included in the monthly price, so a two in the morning call costs what a two in the afternoon call costs, which is nothing extra. If your business genuinely cannot be down outside office hours, that is the tier, and that is what it is for.
Find out what your IT should cost.
A free consultation, an audit of what you've got, and a written price. Nothing signed until you've seen the number.