Here the balance genuinely shifts
Nisku is where on-site earns its keep hardest. Industrial and warehouse sites run networks, servers and equipment that physically cannot leave the building, and a technician standing in front of it is the only route that works. We schedule around your operating hours.
On-site is $130/hr, quoted in full before we schedule anything. Software faults, user accounts, mail and cloud problems still get done remotely at $85/hr, because there is no reason to bill you travel for something that does not need it.
What breaks in a business park
Coverage that stops at the office wall. Wi-Fi is fine at the front desk and unusable in the bay, because the access point was placed for a floor plan that no longer describes how the space is used. That is a survey job.
Then there is the machine nobody is allowed to touch — the one running something the business depends on, on an operating system that stopped receiving updates years ago. It works, so it stays. Insurers now explicitly exclude claims where an end-of-life system was on the network, which makes that a business risk rather than an IT preference.
And servers in rooms that were never meant to be server rooms. Heat, dust and a fan that has been getting louder for a year.
Managed IT for Nisku businesses
Most of Nisku runs something that stops the day when it fails, which is the definition of a business that should not be on break-fix. Managed IT starts at $100 per user per month for monitoring and patching.
The tier worth looking at is $140, because it carries verified backups and behaviour-based threat detection on every endpoint. If you hold cyber insurance, those are two of the eight controls your carrier asks about, and the two applications get declined over most often.
What people here ask first.
Do you work on servers and network equipment?
Yes. That is exactly what on-site at $130/hr is for — servers, switches, wiring, and anything spanning a warehouse. We quote the visit in full first.
Our Wi-Fi dies in the shop but works in the office. Why?
Almost always placement and building materials rather than the equipment. Steel, concrete and racking absorb signal. It needs a site visit to solve properly.
We have an old machine running critical software. Is that a problem?
Potentially a serious one. End-of-life systems on the network are an explicit exclusion in most cyber policies. There are ways to isolate it — worth a conversation before your renewal.
Can you support us after hours?
Round-the-clock cover is part of the Complete tier and is quoted on scope. On Essential and Standard we are available every day, 11 a.m. to 8 p.m.
Can you take over from our current provider?
Yes, and we document what we own versus what you keep so nothing falls between the two. There is an audit first — machines, network, backups, security — so the quote reflects what is actually there.
Do you do backups for servers, not just workstations?
Yes, on Standard and Complete. The point is the restore, not the backup — we test it and give you the date, because that is what an insurer asks for.
Somewhere else? We cover the whole Edmonton region, and the full price list is on pricing.
EVERY SERVICE, SAME PRICES
What we do for Nisku
Published rates, the same whether you are round the corner or the far side of the region.
Nisku. Tell us what it’s doing.
Quotes are free, and we point you at the cheapest thing that actually solves it.